1. How many banks am I allowed to have?

You are allowed to have one default bank and two additional banks.

2. How long will my pay statements be able to view online?

Pay statements are available for a rolling two years.

3. What is a “Bank Key”?

The Bank Key is the Routing Number associated with your bank. It can be found on your check or can be received from your bank through their website. You can also search for it by clicking the search help button.

4. Do I need to send any forms (tax, direct deposit) to payroll after I update my information in ESS?

No. ESS is all you need. The information is updated in the payroll system immediately.

5. Why can’t I see the Direct Deposit or Tax Withholdings services?

Employees who are not designated as having their I-9 paperwork on file will not have access to these services. If you feel this is a mistake, please contact your HR administrator.

6. Why can’t I see my pay statement? I only see my net pay.

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7. Why does my PTO balance not change when I view my previous pay statements?

The pay statement is only designed to show your latest PTO balance. To view previous PTO balances, please use the Leave Balance Service.